Paying Your Rent
Rent payments are due in advance on the 1st of each month and can be paid using Standing Order directly crediting our bank account with your monthly rental amount from your bank account, we can also provide you with our bank account number and sort code together with your reference number to enable you to pay your rent through on-line banking or at your local bank. Another option to pay your rent would be to use your debit/credit card (except American Express) over the telephone to the Finance team (by pressing option 3 when you call) or alternatively at Reception.
If you would like to use any of the methods mentioned above, contact the office for further details.
Why you must pay your rent.
It is vital that you pay your monthly rent due to the Association, not only because it is a requirement of your tenancy agreement, but also because it allows the Association to deliver good quality housing and services, such as investment in our properties including repairs.
If you are having difficulty paying your rent: Please contact the association immediately. It is essential that you contact the office as soon as you are aware that you have a difficulty to pay your rent as it is your responsibility to keep your rent account up to date. However, Housing Officers will be able to give you advice and try to help find a way to solve the problem.
Although we take a sympathetic view if people are experiencing difficulty in paying rent, we must still maximise the income we receive and as such we will take action against any tenant who does not pay their rent or maintain arrangements to repay rent arrears. Rent arrears may prevent a transfer, mutual exchange or right to buy application.
For advice on all debt related matters contact the Citizens Advise Bureau's website https://www.citizensadvice.org.uk/scotland/ or who will be able to provide you with information and contact details should you wish to speak to an adviser.
Housing Benefit (HB or rent rebate) is a government subsidy administered by the local authority (West Dunbartonshire Council or Argyll & Bute Council), which helps people who are on lower incomes to pay their rent. If you qualify for a rebate, you will pay a reduced monthly rent amount every month.
We are very keen to see all those who might quality for benefit applying for it. In particular, if you are either in a lower paid job or in receipt of any form of benefit from the Department of Social Security, then you should put in a claim for Housing Benefit. If you are in any doubt as to whether you would qualify for Housing Benefit then you should apply.
If you apply for housing benefit, it is important that you submit an application form, with all information complete. If additional information is requested, you must ensure that this is provided straight away as failure can result in your claim being made ineligible.