Dunbritton Housing Association’s aims to provide the highest possible standards of service to our tenants.

Our overall purpose of supporting tenants to have a better quality of life, whilst living in their homes, means that we are committed to:

• Working with our tenants, staff, and partners to achieve our vision.

• Providing good quality housing and services that are affordable and accessible to all.

• Supporting the physical, social, economic, and environmental regeneration of our estates and communities.

• Enhancing the quality of life in diverse communities that are safe, sustainable, and attractive.

We understand and recognise that to achieve this and our ethos of “Together We Can”, it is important to seek and listen to your views to help us shape and continue to improve your homes, communities, and the services we deliver.

We aim to ensure our tenants and customers are at the heart of our decision-making.

During 2021/22 we engaged the services of the Tenants Information Service (TIS) to develop our temporary Participation Strategy. During 2022/23 we plan to work together to redevelop our Tenants Scrutiny Panel and progress with our Tenant Participation Strategy.