Paying Your Rent 

We offer a variety of payment methods to maximise our flexibility in meeting our tenant's needs.

Payment methods available to our tenants include:

·         Direct Debit (Direct Debits can be set up to come out of your bank account on the 

         1^st, 8^th, 15^th, or 28^th of the month),

·         Telephone Payments or

·         Bank Transfer.

If you have any questions or queries regarding paying your rent, please contact the Finance Team on 01389 761486 (option 3).

Please contact your Housing Officer as soon as possible if you are having difficulties paying your rent. Our Housing Officers can help our tenants manage their finances by making sensible payment arrangements in times of financial difficulties.  We will explore every avenue to prevent ending a tenancy due to rent arrears, but it is essential you talk to us. Failure to engage with the Association can lead to a more formal route being taken to recover arrears which may result in eviction. 

The most important thing to do if you are experiencing difficulties paying your rent is contact your Housing Officer on 01389 761486 (option 2). If you are unsure who your Housing Officer is, you can use or Find Your Housing Officer tool Find Your Housing Officer

For online help please refer to the support section of our website Support